Refund policy

Returns and refunds policy

Yellow B | Last updated 10 October 2026

In a nutshell

Need to return something? Contact Yellow B and we’ll coordinate the return instructions. Because your items come from different brands, they may need to be sent back to different addresses. We’ll confirm the correct addresses and postage arrangements.

Contacting us for instructions is not a request for permission to exercise your statutory cancellation rights.

Changing your mind: statutory cancellation

You can cancel your order within 14 days, beginning the day after you receive your items. If one order arrives in separate parcels, the period begins the day after the last parcel arrives.

Tell us by emailing hello@yellowb.co.uk or by any other clear message. You don’t need our prior approval. You can use the cancellation form at the end of this policy, but you don’t have to.

Once you’ve told us you wish to cancel, send the items back within a further 14 days.

If you notify cancellation within the applicable statutory period, those rights continue to apply when you return the items within the additional return period. The goodwill conditions below do not apply merely because you post a statutory return after day 14.

Our additional 30-day goodwill return offer

Our goodwill offer is extra, on top of your legal rights. It covers eligible change-of-mind returns requested after the statutory cancellation period has ended.

To use this offer:

• Tell us and post the items back within 30 days of receiving the last parcel in your order.
• Keep proof of postage. Items do not need to reach the return address within those 30 days.
• Items must be unused and unworn, with tags and original packaging where supplied.
• Cosmetics and fragrances must be unopened, with original protective seals intact where supplied.
• You pay the return postage unless we tell you otherwise.
• We refund the price paid for the returned items, but not the original delivery charge.

These conditions apply only to the additional goodwill offer. They do not restrict statutory cancellation rights or rights concerning faulty, damaged or incorrectly supplied goods.

How to return something

Contact us for the correct return address and instructions. Items from different brands may need to be returned separately.

If you’ve changed your mind, you pay the cost of posting the items back unless we tell you otherwise. Please package items securely and keep proof of postage.

Some suppliers may provide a return label. If we offer one with a charge, we’ll explain the cost before you use it. You can arrange your own suitable postage instead.

Please contact us for suitable return instructions before posting fragrances or other products that may require special handling.

Inspecting items and deductions

For statutory cancellations, you can open and inspect your items as you could in a shop, subject to any applicable statutory exceptions. Original packaging is not a general requirement. Please package items securely for return.

If you handle an item beyond what is necessary to establish its nature, characteristics and functioning, we may reduce your refund to reflect the resulting loss in value, up to the price you paid. We will only make a deduction where permitted by law.

Product exceptions

Some products may be subject to statutory cancellation exceptions, such as clearly personalised goods or qualifying sealed goods that cannot be returned for health or hygiene reasons once unsealed after delivery.

Any applicable product exception must be identified before purchase. It does not affect rights concerning faulty or incorrectly described goods.

Refunds for statutory cancellations

We’ll refund you within 14 days of receiving the returned items or receiving evidence that you sent them back, whichever happens first. Refunds are made to the payment method you used, without a refund-processing fee.

If you cancel your whole order under your statutory cancellation rights, we refund the standard delivery charge you paid. If delivery was free, there is no delivery payment to refund.

Your bank may take additional time to display the refund.

Faulty, damaged or not as described

If something arrives damaged or faulty, or isn’t what you ordered or what we described, email hello@yellowb.co.uk as soon as you can with your order number and, if possible, a photo.

• Within 30 days of delivery, you can reject the item and get a full refund. We’ll refund you within 14 days of agreeing that you’re entitled to reject it.
• You can also ask for a repair or replacement. If that doesn’t fix the problem, you may be entitled to a price reduction or to reject the item for a refund.
• In the first 6 months, we’ll presume a fault was present when the item was delivered, unless we can show otherwise. After 6 months, you may need to show it.
• You can make a claim for up to 6 years, or 5 years in Scotland. This doesn’t mean every item is guaranteed to last that long.

We’ll pay the reasonable costs of returning a faulty item by providing a prepaid label or reimbursing your postage.

The goodwill conditions concerning unused items, packaging and unopened seals do not restrict your rights concerning faulty, damaged or incorrectly supplied goods.

Exchanges

We don’t offer direct exchanges. If you’d like a different item, return the one you have in accordance with this policy and place a new order.

Sale items

Sale and discounted items can be returned on the same basis as full-price items, subject to the applicable statutory rights and the conditions of our additional goodwill offer.

Contact us

Email hello@yellowb.co.uk or call 07970 946634. We reply Monday to Friday, usually within 1 working day.

Ingrid Riches trading as Yellow B
19 Winterbottom Way
Olney
MK46 5GJ
United Kingdom

Model cancellation form — optional

To: Ingrid Riches trading as Yellow B, 19 Winterbottom Way, Olney MK46 5GJ, United Kingdom.
Email: hello@yellowb.co.uk

I give notice that I cancel my contract for the sale of the following goods: [list of goods].

Ordered on: [date]
Received on: [date]
Name: [your name]
Address: [your address]
Signature, only if submitted on paper: [signature]
Date: [date]

This policy does not affect your legal rights.