Shipping policy

Yellow B | Last updated 10 October 2026

How your order is sent

Yellow B is a boutique UK shop that curates hair, sleep and self-care products from independent brands. When you order, each brand sends its own products directly to you. That means:

A basket with items from different brands will usually arrive in separate parcels, sometimes on different days.
Where a brand provides tracking, you’ll receive tracking details for its parcel when it is dispatched.
You only pay one delivery charge, however many parcels your order is split into.

Where we deliver

We deliver to addresses in England, Scotland and Wales. We do not currently deliver to Northern Ireland or British Forces addresses. We do not ship outside the UK at the moment.

How long it takes

We process orders Monday to Friday, excluding bank holidays. Orders placed at the weekend or on a bank holiday are processed on the next working day.

Dispatch: most brands send your items within 1 to 2 working days of your order.
Delivery: after dispatch, delivery usually takes 2 to 7 working days, depending on the brand and the service.
In total: most orders arrive within 3 to 8 working days of ordering. Some arrive sooner.

These are estimates, not guarantees. If your order hasn’t arrived within the estimated timeframe, please contact us so we can investigate.

We’ll deliver your order without undue delay and in any case within 30 days of your order, unless we agree a different date with you.

Delivery charges

UK delivery costs £4.50 per order. Delivery is free when the total value of your products is £40 or more after discounts, excluding delivery charges.

Tracking and signature services

Tracking is available where provided by the brand fulfilling your order. The delivery service varies by brand, and some parcels may require a signature.

Christmas and busy periods

Delivery times may be longer during busy periods, and Christmas ordering deadlines can vary by brand. For Christmas 2026, we recommend placing your order by 9 December 2026. This is our recommended ordering date, not a guarantee of delivery before Christmas. Orders placed after this date may not arrive before 25 December 2026.

If you need your order by a particular date, contact us before you order.

Tracking, delays and missing parcels

If tracking is available and hasn’t moved for 5 working days, or your parcel hasn’t arrived within the estimated timeframe, email us with your order number and we’ll contact the brand. If we can’t deliver your order, we’ll refund you in full without undue delay.

Wrong address

Please double-check your delivery address before placing your order. If you notice a mistake, email hello@yellowb.co.uk immediately. Our partner suppliers process orders quickly, so we cannot guarantee that your address can be changed, even before dispatch.

Damaged on arrival

If something arrives damaged, email hello@yellowb.co.uk as soon as you can with your order number and a photo. We’ll help put it right. Please see our Returns and refunds policy for your options.

Contact us

Email hello@yellowb.co.uk or call 07970 946634. We reply Monday to Friday, usually within 1 working day.

Ingrid Riches trading as Yellow B
19 Winterbottom Way
Olney
MK46 5GJ
United Kingdom

This policy does not affect your legal rights.